Shipping policy

STELLAR BONE — Shipping Policy

Last updated: September 18, 2026

1. PROCESSING TIME
- In-stock items: prepared and shipped within 3–5 business days of payment.
- Made-to-order and custom-fitted pieces: 15–45 business days depending on the piece. The crafting time for each product is stated on its product page. We will notify you if anything delays your order.

2. SHIPPING DESTINATIONS AND RATES
We ship worldwide from China. Shipping cost is calculated and shown at checkout. Available carriers and delivery estimates (after dispatch):
- Standard international shipping: 10–20 business days
- Express shipping: 5–10 business days
Delivery to remote areas may take longer.

3. TRACKING
Every order ships with a tracking number, sent to your email once dispatched. Tracking may take 2–3 days to update after dispatch.

4. CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We recommend checking your local customs policy before ordering. We label all parcels honestly as jewelry merchandise.

5. ADDRESS AND DELIVERY
Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, reshipping costs are borne by the customer.

6. LOST OR DAMAGED PARCELS
If your parcel is significantly delayed or shows as delivered but has not arrived, contact us within 30 days of the last tracking update and we will investigate with the carrier. Items damaged in transit: contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

7. PACKAGING
Every piece is shipped in protective packaging with its story card. Gift packaging options are shown at checkout where available.

8. CONTACT
Shipping questions: support@stellarbone.com or WhatsApp +86 155 1283 8114.