Privacy policy

STELLAR BONE — Privacy Policy

This policy explains what information we collect when you visit stellarbone.com (operated on Shopify), why we collect it, and how you can control it.

What We Collect

  • Order information: name, shipping address, email, and payment details (processed by our payment providers — we never see or store your full card number).
  • Communication: messages you send via our contact form, email, or WhatsApp, so we can answer your questions.
  • Five Elements Quiz data: if you take our Five Elements Quiz, we ask for your birth date and place of birth. We use these only to calculate your traditional Chinese Five Elements profile (a cultural mapping) and to suggest pieces to you. We do not store your exact date of birth for any purpose beyond this calculation, and it is never shared.
  • Usage data: anonymous analytics about how visitors browse the site (pages viewed, approximate region, device type), collected through cookies.

How We Use It

  • To fulfill your order: process payment, arrange shipping, and handle returns.
  • To answer your inquiries and provide after-sales care (including after-sales care for your piece).
  • To improve the store experience and, only if you subscribe, to send you occasional updates about new pieces. You can unsubscribe at any time.

What We Never Do

  • We do not sell, rent, or trade your personal information to anyone.
  • We do not send marketing emails unless you explicitly subscribed.

Third Parties Your data is processed only by the services required to run this store: Shopify (store platform), our email provider (Klaviyo, used only when you subscribe), our payment providers, and our shipping carriers. Each processes data under its own privacy terms.

Cookies Essential cookies keep your cart working. Analytics cookies are optional; you can block them in your browser settings without affecting checkout.

Your Rights You may request a copy of your data, ask us to correct it, or ask us to delete it at any time. Email us and we will respond within 30 days.

Contact Privacy questions: reach us through the Contact page. This policy may be updated occasionally; the current version always lives on this page.